Payment and Refund Policy

The prices of our services are those published on this website on the day of your enquiry. To order, write to us at [email protected] or call 01904 557316; we reply with a written confirmation of the service, its price and the date. The order becomes binding once you accept that confirmation, and the invoice follows.

Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.

We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at [email protected] and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.

Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being finished, or by telephone on 01904 557316 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.